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Gas Emergencies

1-800-444-3130
TTY: 711

Customer Service

NY: 716-686-6123
PA: 814-871-8200

Or Toll Free: 1-800-365-3234

Before You Dig,
Call 811 or

NY: 1-800-962-7962
PA: 1-800-242-1776

Media


716-857-7654
814-871-8199
PA Gas Supplier Choice

FAQs About the Program

Understanding Your Bill

  • Your bill lists Gas Supply Charges and Delivery Service Charges
    • Gas Supply Charges are the actual costs of the natural gas you purchased from National Fuel, or, if you choose, from an authorized supplier.
    • Delivery Service Charges are the costs of delivering gas to you through National Fuel's pipeline system, which is owned and operated by the Utility. These costs are regulated by the state regulatory agencies in New York and Pennsylvania and are the same price for all of our customers, no matter which supplier you choose.
    • If you choose to purchase your gas from another supplier, National Fuel will be notified of your decision and we will send you a letter confirming your intent to switch. Your account will be updated automatically and depending on the supplier, you may receive a separate bill for your gas supply from your new gas provider and a bill for the delivery service from National Fuel.

Price to Compare

Compare National Fuel's current gas commodity charge listed on the back of your gas bill under Gas Supply Charges with the rate offered by other eligible suppliers: The current total price to compare is $0.45908 per ccf. This rate is typically adjusted quarterly (February, May, August, and November) to the commodity market price.

Suppliers

  • Choosing a Supplier
    • Please note: National Fuel's employees DO need to visit customers' homes for operational purposes. These persons will carry an ID card and will produce it without resistance if asked. National Fuel employees do NOT visit customers' homes to discuss account matters, to view a customer's gas bill or to ask them to sign any sort of agreement.
    • When considering other natural gas suppliers, you should take the same approach as you would in contracting for other services for your home. To help you with this process, we have composed a list of questions to ask suppliers:
      • Are you a qualified supplier approved by National Fuel and the appropriate state regulatory commission? (Please note that National Fuel's determination of eligibility is not an endorsement of that supplier's service or reputation.)
      • How much experience does your company have in supplying natural gas to residential customers? How many customers do you have?
      • What are your rates and how do they compare to my current rates?
      • Is the price that you are offering fixed, or can it go up or down during the year as gas costs change?
      • What are my payment options? Do you have balanced billing, direct pay or accept credit card payments? Do you charge for these services?
      • What is the term of the contract? Will I be penalized if I break the contract?
      • What happens if I move from my current address?
      • Does your price include all fees and taxes?
      • Do you assess a late payment charge?
      • How can I be sure that my bills are accurate?
      • Is a basic service charge assessed even if I don't use any gas?
      • Do you offer any energy assistance programs? Can an energy assistance grant like LIHEAP/HEAP or Neighbor for Neighbor be applied to my account?
      • How will I be billed? Will I receive a consolidated bill or separate bills from the Utility and the supplier?
      • Who will I call for billing questions?
      • Do you provide any other energy-related services?
      • What happens if your company experiences financial difficulty or closes while I am under contract with you?
      • Can you guarantee that the price I pay will be less than what I would have paid as a customer of National Fuel or another gas supplier?
      • What special services do you offer handicapped, elderly or payment-troubled customers?
      • Do you have a special low-income or senior citizen discount rate?
      • Do you offer discounts based on gas volume used?
      • Do you have a small business rate?
      • Where do you obtain your gas supplies?
      • Will I be required to pay a security deposit or make advance payments?
      • Are you authorized to terminate my gas service without initiating a transfer of my service back to the Utility?
    • If you choose to buy gas from a supplier, National Fuel will send you a letter to confirm your intent. Your account will be updated automatically, and you will receive your future bills from either National Fuel or the supplier, if it provides that service.

Natural Gas Choice and Competition Act

  • Under the Natural Gas Choice and Competition Act, utility companies must allow customers to access competitive gas supplies sold by PUC-licensed natural gas suppliers.
    • Click Here to view National Fuel’s Filing.
      • Electronic versions of official documents may differ from the hard copy version available from National Fuel. Information provided is intended to provide immediate access to the substance of documents; however, appendices may be omitted from the text. Due to software differences, footnotes may be omitted from the text; document words and lines spacing, text position and page numbers may differ from the hard copy version. Although results may vary depending on your software package, it is recommended that downloading and printing be performed.
      • To obtain documents in hard copy, please contact Rates & Regulatory Affairs by phone at (716) 857-6824 or by e-mail.

Eligible Customer List

Pursuant to an Order from the Pennsylvania Public Utility Commission (PUC) issued on September 23, 2013, all Pennsylvania natural gas utilities, including National Fuel, are now required to provide a list of customers eligible (Eligible Customer List or ECL) to shop for competitive natural gas supplies to licensed Natural Gas Suppliers. Customer information provided in the ECL includes name, addresses, account number, usage data and other service related attributes. Customer phone numbers and email addresses are not included in the ECL. The PUC believes that ECLs will help Natural Gas Suppliers more easily identify potential customers, tailor products to customer needs and otherwise assist in the development of a competitive retail market.
By default, all residential and small business customers are included in the ECL, however, customers can opt out of the ECL. Additionally, customers may participate in the ECL but can withhold access to their usage data. Opting out of the ECL does not prevent a customer from shopping for natural gas supply service from a Natural Gas Supplier, but it may limit the number of solicitations a customer receives.
National Fuel protects customer data by requiring licensed Natural Gas Suppliers to log into a password-protected portion of the National Fuel web site to obtain the ECL. All licensed Natural Gas Suppliers are obligated by the PUC to safeguard the confidentiality of customer information it obtains in the ECL.
On December 15, 2016, National Fuel customers can begin to opt out of the ECL.. If you asked National Fuel not to share your account information with Natural Gas Supplies prior to December 15, 2016, you will need to opt out again after December 15, 2016 or your information will be included in the ECL. If you choose to opt out of the ECL, you may change your preference at any time to be included in the ECL. Similarly, you may initially decide to be included in the ECL but you can opt out at a later date. If you don’t make any subsequent changes, your preference will remain in effect until the next time the National Fuel solicits its customers. The PUC requires utilities to conduct an ECL solicitation every three years. The next solicitation is tentatively scheduled for late 2019.
  • If you wish to opt out of the ECL completely, withhold your usage data, or change your earlier opt out preference, click on the following link: ECL-Preference. If you do nothing, your information will be included in the ECL.
  • If you opted out of the ECL prior to December 15, 2016 and wish to opt out again, withhold your usage data, or change your earlier opt out preference, click on the following link: ECL-Preference. If you do nothing, your information will be included in the ECL.
Also, if you move and establish a new account, it will be necessary for you to indicate your ECL preference for the new account. Your prior account ECL preference will not automatically carry over to a new account.
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