For Home

General Customer Service Info:

(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:

Gas Emergencies:

24 hrs./day, 7 days/week

Click here for information on the environmental advantages of natural gas.

Click Here to find more ways to save money and live better with natural gas.

Customer Publications - Pennsylvania

Each year National Fuel prepares and distributes a number of brochures and bill inserts to provide information for our customers about the programs and services that we offer as well as natural gas safety, payment assistance, energy conservation and other issues.

Brochures are available in our Customer Assistance Centers and bill inserts are sent to our customers at specific times throughout the year. You may request a copy of these materials by calling our Customer Response Center. As an added convenience, we have provided electronic versions of these materials to make them available for viewing on demand. Please select from the items below to view.


Winter PA Customer Newsletter - February 2017
Notice of Proposed Rate Changes - January 2017
PA LIHEAP Payment Assistance - December 2016
Fall PA Customer Newsletter - November 2016
PA Summer Customer Newsletter - June 2016
PA Customer Newsletter - February 2016
PA Customer Newsletter - November 2015
Important Natural Gas Safety Information - October 2015
PA Customer Newsletter - June 2015
Avoid Estimated Bills - April 2015
Neighbor For Neighbor - December 2014
Online Services - December 2012
Pennsylvania Notice of Rights and Responsibilities - September 2012
Dog Bite Prevention - May 2011
Purchase of Receivables - August 2010
Ways to Manage Energy Costs - December 2009
Pipeline Safety - June 2009


Understanding Natural Gas Safety - October 2010
Understanding Natural Gas Service - March 2011
Understanding Special Services - PA - June 2014
Choose Natural Gas - August 2016

*These publications are available in PDF format. To view them you will need the Adobe Acrobat Reader application. To download a free copy, please click here.