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General Customer Service Info:

(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:

Gas Emergencies:

24 hrs./day, 7 days/week

Help With Heating Bills - Pennsylvania

Low Income Home Energy Assistance Program (LIHEAP)

The 2016-17 PA LIHEAP program is scheduled to open on November 1, 2016.

LIHEAP grants are contingent on funding from the federal government.

LIHEAP is a federally funded program that provides assistance to eligible customers to pay their home heating bills. Customers are encouraged to apply immediately for assistance, as funds are limited and will be distributed on a first-come, first-served basis. The program helps low income residents pay their heating bills through Cash grants and Crisis grants. You do not need to have an unpaid bill to receive a cash home heating assistance grant, nor do you need to be receiving public assistance.

This year a family of four with an annual income of up to $36,450 can qualify for assistance. A lien will not be placed on your property for receiving this help. You may be eligible for at least $200 toward your heating bill.

If you are without service or have received a shutoff notice, you may also be eligible for a Crisis grant of up to $500.

For a listing of LIHEAP income guidelines for 2016-2017, please click here.

For a listing of LIHEAP application offices by county, please click here.

The size of the grant is based upon your income and household size. If you are having difficulty paying your heating bills, LIHEAP may be able to help you. If you are eligible, National Fuel will immediately post the funds directly to your account when they are received from the state.

If you are without service and owe a balance, you may apply for a Crisis grant from November 1, 2016 until March 31, 2017 to help to have your service restored.

If you are applying for a Crisis grant, you will need your shut-off notice or a form from the utility company stating how much is needed in order to have service turned on. The Crisis grants will be available November 1, 2016.

To apply for LIHEAP:

  • Call or visit your local county assistance office. Be sure to apply in the county where you live. For a listing of offices by county, please click here.
  • Online at

Have the following information ready when you apply:

  • Names, dates of birth and social security numbers of all household members
  • Proof of identification
  • Income information for all members of your household
  • A current heating bill

These grants are provided by Pennsylvania through the federally funded Low Income Home Heating Assistance Program (LIHEAP) and are available to renters and homeowners.

Neighbor For Neighbor Heat Fund

Because of the generosity of good neighbors like you and National Fuel Gas Company, the Neighbor For Neighbor Heat Fund has helped to heat the homes of thousands of needy families across Western New York and Northwestern Pennsylvania. Since 1983 the fund has collectively contributed nearly $6 million for home heating grants for individuals and families who need help.

The fund provides grants that help people to:

  • prevent disconnection of their utility service.
  • pay current or past due energy bills.
  • purchase home heating fuel of any kind.

If you live in Pennsylvania, to apply, click here to find the service organization nearest to you.

Don't delay, as funds are limited and are available on a first-come, first-served basis. Grant amounts are determined by need. And, as long as you live in National Fuel's service territory, you may qualify, even if you are not a National Fuel customer.

Click here for Frequently Asked Questions (FAQ's) about this program

Click here for the Neighbor For Neighbor Contribution Form

Supporting the Neighbor For Neighbor Heat Fund has never been easier!
Click here for more information on how you can submit your monthly pledge online.

Low Income Residential Assistance Program

If you meet the eligibility requirements, you can receive a discount between 10% - 70% off of the regular residential rate determined by household size and income. You can also receive matching debt forgiveness for timely bill payments up to 24 months. Call 1-800-365-3234 for more information.

Budget Plan

For many of our customers, having level and predictable monthly gas payments can make budgeting easier. Our Budget Plan lets you stabilize your entire monthly bill for up to one year. The plan divides your estimated annual bill by 12 (or by the number of months you want your budget plan to be in effect).

Budget Plan participants' average bill amounts are based on a combination of the cost of gas and weather conditions, plus historic and current gas usage. Since these factors can change, we may adjust your Budget Plan amount periodically to ensure that it remains accurate.

You can now sign up for the Budget Plan online. Click here to access National Fuel's Online Account Services.

Deferred Payment Agreement

At National Fuel, we understand that some people have difficulty making payments from time to time. If you are unable to make your payment, please talk to a representative at one of our Customer Assistance Centers, or call us at 1-800-365-3234, as soon as possible.

You may be asked to provide income and expense information. Based on that, we may be able to arrange a deferred payment agreement. If your financial situation changes, we may change your payment plan.

If You're Out of Work

National Fuel representatives offer advice on programs and assistance available to customers who are unemployed or expecting a layoff. Please call us for more information.

Assistance Referrals

If National Fuel is unable to resolve your payment problems, we'll find community services that may assist you. Our representatives can work together with social service agencies to help you determine if you're eligible for various public programs.

Special company programs are also available for customers with extreme financial hardships.

Special Needs

National Fuel offers special programs for special needs, including services for retired, elderly, permanently disabled, hearing- and speech-impaired, visually impaired, and non-English speaking customers. For more information, click here.