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General Customer Service Info:

(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:

Gas Emergencies:

24 hrs./day, 7 days/week

Click here for information on the environmental advantages of natural gas.

Click Here to find more ways to save money and live better with natural gas.

Customer Publications - New York

Each year National Fuel prepares and distributes a number of brochures and bill inserts to provide information for our customers about the programs and services that we offer as well as natural gas safety, payment assistance, energy conservation and other issues.

Brochures are available in our Customer Assistance Centers and bill inserts are sent to our customers at specific times throughout the year. You may request a copy of these materials by calling our Customer Response Center. As an added convenience, we have provided electronic versions of these materials to make them available for viewing on demand. Please select from the items below to view.


Winter NY Customer Newsletter - February 2017
NY HEAP Payment Assistance - December 2016
Fall NY Customer Newsletter - November 2016
Shared Meters - August 2016
NY Summer Customer Newsletter - June 2016
Notice of Proposed Rate Changes - May 2016
NY Customer Newsletter - February 2016
NY Customer Newsletter - November 2015
Important Natural Gas Safety Information - October 2015
Rights and Responsibilities - NY Residential - June 2015
NY Customer Newsletter - June 2015
Avoid Estimated Bills - April 2015
Online Services - December 2012
Residential Marketing - June 2011
Ways to Manage Energy Costs - December 2009
Dog Bite Prevention - August 2009
Pipeline Safety - June 2009


Understanding Natural Gas Safety - October 2010
Understanding Natural Gas Service - March 2011
Understanding Special Services - NY - April 2014
Residential Conservation Incentive Program - NY - 2016

*These publications are available in PDF format. To view them you will need the Adobe Acrobat Reader application. To download a free copy, please click here.