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General Customer Service Info:

(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:
1-800-365-3234

Gas Emergencies:

1-800-444-3130
24 hrs./day, 7 days/week

About Your Bill

Some of the major components of your bill include:

Account Summary

The area labeled, “Account Summary,” provides a descriptive explanation and an individual listing of all of the charges included in your total billed amount.

Gas Usage Information and Chart

On the front page of the bill customers will notice a usage history graph. Just below the graph, you'll find gas usage information, which includes the type of meter reading used for that month's bill, monthly and yearly usage statistics.

Don't Forget the Back Page of Your Bill…

A Breakdown of Monthly Charges

Featured on the back page of your bill is a helpful breakdown of your Gas Supply Charges and Delivery Service Charges. These charges are itemized to help you understand the main components of your bill, and to monitor changes in the market price of natural gas.

Customized Messages & Helpful Terms

We use the back page for customized messages to our customers and to define the terms you see displayed on your bill.

As a National Fuel customer, you should receive a bill each month. In the event you do not, or you have any questions about your bill, contact us by email or by phone at the appropriate phone number found on the left-hand side of this page.

If you purchase gas from another natural gas supplier that handles its own billing, please contact the company directly with your questions.