For Business

General Customer Service Info:

(716) 686–6123 (NY)
(814) 871–8200 (PA)
outside these calling areas:

Gas Emergencies:

24 hrs./day, 7 days/week

Customer Publications - New York

Each year National Fuel prepares and distributes a number of brochures and bill inserts to provide information for our customers about the programs and services that we offer as well as natural gas safety, payment assistance, energy conservation and other issues.

Brochures are available in our Customer Assistance Centers and bill inserts are sent to our customers at specific times throughout the year. You may request a copy of these materials by calling our Customer Response Center. As an added convenience, we have provided electronic versions of these materials to make them available for viewing on demand. Please select from the items below to view.


Non-Residential Rights and Responsibilities - June 2015
Important Safety Information - October 2015


Area Development Program
Non-Residential Conservation Incentive Program - NY - 2016


New Technologies in Water Heating
True Cost of #6 Oil
What is Gas Engine Driven Air Compression?


*These publications are available in PDF format. To view them you will need the Adobe Acrobat Reader application. To download a free copy, please click here.