CORPORATE HEADQUARTERS:
6363 MAIN STREET
WILLIAMSVILLE, NY 14221
(716) 857-7000

OTHER CONTACT METHODS:

• PHONE NUMBERS
• E-MAIL

GENERAL CUSTOMER SERVICE INFO:
(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:
1-800-365-3234
Monday through Friday
7 a.m. to 6 p.m.
(excluding holidays)

GAS EMERGENCIES:
1-800-444-3130
24 hours a day, 7 days a week


MEDIA CONTACTS:
New York:
Julie Coppola Cox
(716) 857-7079

Pennsylvania:
Nancy J. Taylor
(814) 871-8699


INVESTORS:
Timothy J. Silverstein
(716) 857-6987

Customer Service Locations

If you have a question or concern, you can visit one of our Customer Assistance Centers or you can call us. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York and from 8:30 a.m. to 4:30 p.m. in Pennsylvania. Please refer to the section below in order to find the office nearest you and to get general directions to the office.

If you would like to contact us by phone, please dial (716) 686-6123 in the Buffalo area, (814) 871-8200 in the Erie area and 1-800-365-3234 if you live outside those areas. Our phone representatives are available Monday through Friday, 7 a.m. to 6 p.m. (excluding holidays).

Customer Assistance Centers