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Building on 100 Years...Serving Customers
     
Contact Us

CORPORATE HEADQUARTERS:
6363 MAIN STREET
WILLIAMSVILLE, NY 14221
(716) 857-7000

OTHER CONTACT METHODS:

GENERAL CUSTOMER SERVICE INFO:
(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:
1-800-365-3234
Monday through Friday
7 a.m. to 6 p.m.
(excluding holidays)

GAS EMERGENCIES:
1-800-444-3130
24 hours a day, 7 days a week



MEDIA CONTACTS:
New York:
Julie Coppola Cox
(716) 857-7079

Pennsylvania:
Nancy J. Taylor
(814) 871-8699



INVESTORS:
James C. Welch
(716) 857-6987





Customer Service Locations

If you have a question or concern, you can visit one of our Customer Assistance Centers or you can call us. Our Customer Assistance Centers are open between 8:15 a.m. and 4:30 p.m. Monday through Friday (excluding holidays). Please refer to the section below in order to find the office nearest you and to get general directions to the office.

If you would like to contact us by phone, please dial (716) 686-6123 in the Buffalo area, (814) 871-8200 in the Erie area and 1-800-365-3234 if you live outside those areas. Our phone representatives are available Monday through Friday, 7 a.m. to 6 p.m. (excluding holidays).

Customer Assistance Centers

  • BUFFALO
    455 Main St.
    Buffalo, NY 14203
    Directions
  • CHEEKTOWAGA
    AppleTree Business Park
    2875 Union Rd. Suite 44
    Cheektowaga, NY 14227
    Directions
  • OIL CITY
    1 Relief St.
    Oil City, PA 16301
    Directions

  • JAMESTOWN
    1384 Peck Settlement Rd.
    Jamestown, NY 14701
    Directions
  • SHARON
    3505 Valley View Road
    Clark, PA 16113
    Directions

  • NIAGARA FALLS
    6250 Packard Rd.
    Niagara Falls, NY 14304
    Directions


    Please note: the Niagara Falls CAC will close permanently at the end of the business day on Thursday, December 31, 2009.

 

 


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